My TV has developed a fault — what should I do?

Because TVs are large, fragile, and technical items, manufacturers use specialist repair centres to handle repairs. If your TV is still within its warranty period, it’s often quickest to contact the manufacturer directly to arrange a repair. That said, our team is always here if you’d like extra support.

👉 If your TV warranty is with D&G: you should have received paperwork directly from them. Please skip ahead to the D&G warranty repair section below.

🛠 How TV repairs work

Depending on the issue:

• Some repairs can be completed on site by a technician.
• Other issues may require your TV to be taken briefly off site to a specialist centre approved by the manufacturer.

📋 What you’ll need to provide

When contacting the manufacturer, they’ll usually ask for:

• Your name and contact details
• Your invoice (if you can’t find this, email us at info@smarthomesounds.co.uk and we’ll send you a copy during working hours)
• The TV model name (found in the settings menu or on the back label)
• The serial number (also in the settings menu or on the back label)

The manufacturer will guide you through troubleshooting, and if the fault can’t be resolved, they’ll arrange a repair under the terms of the warranty.

☎️ Manufacturer contact details

📑 D&G warranty repairs

Some of our TVs come with a D&G extended warranty.

• You should have received paperwork by post or email when your policy was set up.
• If you’re unsure or can’t find your documents, just contact us with your name and order number, and we’ll confirm your policy number.
• Please also check the start date of your D&G warranty — typically, the manufacturer covers the first year, and D&G covers the remaining years.

Once you’ve confirmed your warranty is active, please contact D&G directly with your policy details and they’ll take care of the repair process.