My TV has developed a fault — what should I do?
TV Warranty & Repairs
My TV has developed a fault — what should I do?
If your TV has developed a fault, the next steps will depend on how long you’ve had the TV and which warranty provider covers your purchase.
If your TV is within 30 days of delivery
Please request a return through the Returns Portal and our team will guide you through the next steps.
To help us assess the issue quickly, please include:
- Photos or videos clearly showing the fault
- Your serial number
- A brief description of the issue
If your TV is outside of 30 days
Because TVs are large, fragile and technical items, manufacturers use specialist repair centres to handle repairs.
If your TV is still within its warranty period, it’s often quickest to contact the manufacturer directly to arrange a repair.
Our team is always here if you’d like additional support or guidance.
If your TV warranty is with D&G, you should have received paperwork directly from them. Please skip ahead to the D&G warranty repair section below.
How TV repairs work
On-site repairs
Some faults can be repaired in your home by a technician.
Specialist repair centre
Other issues may require your TV to be taken briefly off-site to a manufacturer-approved repair centre.
What you’ll need to provide
When contacting the manufacturer, they’ll usually ask for:
- Your name and contact details
- Your invoice
If you can’t find this, email us at info@smarthomesounds.co.uk and we’ll send you a copy during working hours. - The TV model name
- The serial number
The manufacturer will guide you through troubleshooting and, if the fault can’t be resolved remotely, they’ll arrange a repair under the terms of your warranty.
Manufacturer contact details
LG Domestic & General warranty repairs
LG TVs come with a Domestic & General extended warranty.
You should have received paperwork by post or email when your policy was set up.
If you’re unsure or can’t find your documents, please contact us with your name and order number and we’ll confirm your policy number.
Please also check the start date of your D&G warranty. For example, LG covers the first year and D&G covers the remaining 4 years.
Once you’ve confirmed your warranty is active, please contact D&G directly with your policy details and they’ll take care of the repair process.
Need help?
Our team can help if you’re unsure who handles your TV warranty or need a copy of your invoice.
Email: info@smarthomesounds.co.uk
Live chat: Available on our website 9am – 5pm Monday – Saturday