Can I change my delivery date? 📦

We understand that sometimes you might need to adjust your delivery. Here’s how it works depending on your courier and order type:

🚚 DPD & Royal Mail Orders

• If your parcel hasn’t been delivered yet, you can rearrange the delivery date via the courier’s tracking link through the DPD email.

  You can also choose to:

  • Leave it with a neighbour
  • Leave it in a safe place
  • Send it to a local collection point

📦 Omni & High-Value Orders (DPD Pincode Delivery)

• Delivery date can still be changed via the DPD email.

  You cannot:

  • Have the order delivered to a neighbour
  • Leave it in a safe place
  • Send it to a pick-up shop
• This ensures secure handling for high-value items.

📺 AIT TV & Large Item Orders

• If you’ve ordered a TV or other large items, contact us before your order is dispatched to select a preferred delivery date.
• Once your delivery slot has been confirmed, any changes after dispatch may incur a £35 fee if the delivery fails due to unavailability.
• On the day of delivery, you’ll get a 2–3 hour timeslot so you can plan ahead.

👉 Need help adjusting your delivery? Contact our team at info@smarthomesounds.co.uk or call us on 01242 903655.

⚠️ Please note: All delivery timeslots are estimates. Couriers do their best to deliver on time, but delays can sometimes happen due to traffic, road closures, or other factors outside our control.