I can't see my order in my account, how do I link it?

If you have placed an order with us as a Guest and created an account afterwards, your order will not be visible in your account.

You will need to select 'Link Guest Order' in your account area and input your 9 digit order number (beginning 0000) to link this to your account.

All order details and tracking information will then be visible in the 'My Orders' tab on your account homepage.


As long as the email address used to place the order matches the one used to create an account and you have the correct order number, the system will let you add your Guest order to your account and you can then track it.

Please note, if for whatever reason you cannot add your order to your account, this will not affect your loyalty status as we can see all orders placed by you. 

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