I’ve received an email order confirmation but I have not proceeded with the order

If you have been sent an order confirmation with an order number on but you have not proceeded with the order, please don’t worry. 

When choosing the Dekopay finance option and pressing Accept & Place Order on our website, our system sends an automatic email confirmation on the assumption you will proceed with the finance.

If you do not finish the finance application, your order will not progress, you won’t have been charged and no goods will be shipped. The order confirmation will be void.

Please feel free to contact us should you want further clarification.