How good is your service?

Buying new audio equipment shouldn't be daunting and we want to help make the process as exciting as possible 🤩

We’re unapologetically particular about which products and brands to sell on our website. There’s nothing on our website that we wouldn’t enjoy in our own homes. 

Every member of our customer service team is trained to the same standard and need to pass our very own SHS Academy covering content from a broad spectrum of products on our website so we can be offering you a tailored and consistently high standard of customer service.

We also use a specialised form of software so that we can organise our incoming email and ensure it is dealt with swiftly and comprehensively. 

Take a look at our stats below that report on our average happiness level and first response times from email from the last 12 months.

We believe an excellent buying experience is important, however ultimately we want to ensure the product you’ve purchased will bring many years of musical enjoyment!

That’s why if it’s not right for you, you’ve got the peace of mind that you can send your order back to us for a full refund or swap it over for something different. Read more about our 30 day listen better promise.