How do I submit a Sonos Diagnostic check?

Troubleshooting your Sonos system, but unsure on what to try next?

If you’re trying to solve an issue with your Sonos system, but you’ve covered all bases, a Sonos Diagnostic could have the key to help you resolve any faults you’re experiencing.

Here’s how to Submit Diagnostics to Sonos

iOS & Android

1

Open the Sonos App

2

Head to the Settings Menu

3

Select Support (or Help & Tips if using Sonos S1)

4

Press Submit Diagnostics and follow onscreen prompts

PC & Mac Desktop Devices

1

Open the Sonos Desktop Controller

2

Select Help (in top bar)

3

Press Submit Diagnostics and follow onscreen prompts

Both methods above will generate a unique snapshot code of your Sonos system. But be sure to record the number for sake-keeping before exiting the Sonos app.

Although we are unable to examine diagnostic codes and information for you, Sonos can be contacted for a Sonos Agent to remote examine the system and help identify any faults recorded, or if an item is confirmed as faulty.

How to Contact Sonos

Tel: 0800 026 1526

Online Chat: https://support.sonos.com/s/contact?language=en_US

For more information on issues with your Sonos system, visit our I have a problem with my Sonos system, what should I do? article.

If you have any other questions, please contact 0800 677 1100, Live Chat or info@smarthomesounds.co.uk.