My item has developed a fault — what should I do? (All products except TVs)

If your item has developed a fault, don’t worry — we’re here to help.

For TV faults please see the link here.

🛠 What we’ll need from you

To get started, it’s helpful to know:

1. Your Name &/or Order number
2. Photo/video of the fault (where relevant)
3. When the fault first appeared
4. A description of the fault
5. Any troubleshooting you’ve already tried

🔒 Warranty coverage

If your item develops a fault within its warranty period, you’re entitled to a repair or replacement under the terms of that warranty.

Different brands handle warranties differently:

• Some manufacturers (like TV brands) ask you to contact them directly.
• Others require you to go through us.

Our team will advise you on the right process and support you along the way.

🔄 If the warranty claim is handled through us

Here’s what you can expect:

1. Troubleshooting — we may ask for photos/videos to help us evaluate the fault.
2. Return request — if troubleshooting doesn’t resolve the issue, we’ll ask you to send the item back.
3. Testing — our returns team will test the product (this can take up to 5 working days depending on the issue).
4. Repair or replacement — depending on the brand’s warranty terms, the item will either be repaired or replaced.

Everything we do is in line with consumer law, so you can rest assured you’re fully protected.

⏳ If your item is out of warranty

We won’t be able to offer repairs or replacements, but our team is still happy to provide advice and guidance — so please feel free to get in touch.