My item has developed a fault — what should I do? (All products except TVs)
If your item has developed a fault, don’t worry - we’re here to help.
For TV faults please see the link here.
Faults, Warranty Claims & Repairs
My item has developed a fault — what should I do?
If your product has developed a fault, we’ll help you get it assessed and guide you through the correct warranty or repair process.
This guide applies to all products except TVs.
Warranty Support
If your product is within its warranty period, you will be entitled to a repair or replacement in line with the manufacturer’s warranty terms.
Dedicated Returns Team
Some brands manage warranty claims directly, while others are handled by our returns team. We’ll guide you through the right process.
Clear Next Steps
Once your request is submitted, we’ll review the details and confirm what happens next by email.
Start your fault or warranty request
Please submit your request through our Returns Portal. Start via your account for a faster experience, or continue as a guest with your order number.
Before you start
To help us assess the issue as quickly as possible, please have the following ready:
- Your order number
- A description of the fault
- Photos or videos of the issue, where relevant
- Details of any troubleshooting you’ve already tried
Providing as much information as possible helps our team process your request faster.
Warranty coverage
If your product is within its warranty period, you may be entitled to a repair or replacement in line with the manufacturer’s warranty terms.
Some brands manage warranty claims directly, while others are handled through our returns team. Once you submit your request, we’ll guide you through the correct process.
How the process works
Once your request has been submitted through the portal, we’ll review everything and confirm the next steps.
1. Submit your request
Use the Returns Portal to tell us what’s happened and provide your order details.
2. Our team reviews your claim
We’ll check the details you’ve provided and confirm the correct warranty or repair process.
3. We confirm the next steps
You’ll receive an email from our team explaining what to do next. If required, we’ll arrange the return process.
4. Your item is inspected
Once received, your item will be inspected and processed in line with the warranty terms.
5. We keep you updated
We’ll keep you updated throughout and confirm whether your item will be repaired, replaced, or handled directly by the manufacturer.
Inspections are carried out by our own team as quickly as possible to send the items onto the manufacturer for repair with the correct information. Repair times with eac manufaturer vary, but please allow anywhere from 1-3 weeks.
Out of warranty?
If your item is outside of its warranty period, our team may still be able to offer advice or troubleshooting support. Please email us - info@smarthomesounds.co.uk.
TV faults
For TV warranty issues, please see our dedicated TV support guidance.
Need help?
Our team will guide you through the best next step once your request has been submitted.
Email: info@smarthomesounds.co.uk
Live chat: Available on our website 9am – 5pm Monday – Saturday