Returns, Exchanges & Warranty Repairs

How do I return or exchange an item?

We make it simple. Whether you’ve changed your mind, need an exchange, or have a warranty issue — we’ve got you covered.

30-Day Returns Window
You have 30 days from delivery to request a return.

Dedicated Returns Expert
A real member of our expert team will guide you through every step.

Extended Product Warranty
Warranty support is available, including Sonos extended warranties up to 6 years.

What happens next?

1. We check your eligibility.
2. You’ll receive a confirmation email.
3. A returns expert will guide you through the next steps.

1. Start your return
Use the buttons above to start via your account or as a guest. We’ll check your eligibility and confirm the next steps.
Takes around 2 minutes

2. Repack and send
Send your item back using your own courier, or request a DPD drop-off shop label from us.
Drop-off option available

3. We inspect and process
Our returns team checks the item against our policy and processes your return within the stated timeframe.
Usually 3–5 working days

4. All done
We’ll action your refund, send your exchange, or send your item off for repair — and keep you updated every step of the way.
You’ll be notified by email

Exchange
Want a different colour, size, or model? We’ll arrange a like-for-like or alternative exchange — our team will guide you through the options.

Standard Return
Changed your mind or the product isn’t right for you? Return it within 30 days of delivery in its original condition for a full refund.

Warranty Repair
Faulty product or manufacturing defect? We handle warranty claims directly — including Sonos extended warranties up to 6 years.

Are returns free?

For non-faulty items, return shipping costs are the responsibility of the customer.

You’re welcome to use our DPD drop-off service for a hassle-free return, with prices starting from £8.50 for a single item or £15 for bundles. This service is fully tracked and insured for your peace of mind.

For TV returns, if the item is faulty, Smart Home Sounds will arrange and cover the return via our third-party courier, AIT. For Listen Better returns, the cost is the customer’s responsibility and will vary depending on the size of the TV. We’ll confirm the exact cost with you before booking.

All return costs are deducted from your refund. You’re also welcome to return your order in-store, where our returns team will process it as usual.

What is the DPD return service you offer?

Our DPD drop-off service gives you a simple, tracked and insured way to return your order. Once your return is approved, we’ll send you instructions on how to use the service.

What condition does my item need to be in?

Your item should be returned in its original condition, including the original packaging, accessories, manuals and cables.

Are there any items that can’t be returned?

Some products may be excluded from returns for hygiene, customisation, or other reasons. We’ll always make this clear where applicable.

What if my item is faulty or damaged?

If your item arrives faulty, damaged, or develops a manufacturing fault within warranty, our team will help arrange a repair, replacement, or return. Please include your order number, a description of the issue, and photos or videos where possible.

What is your returns policy?

You can request a return within 30 days of delivery for eligible products returned in original condition. Additional terms and exclusions may apply depending on the product type.

Are warranty repairs free?

Warranty repairs for eligible manufacturing faults are covered within the warranty period. Our team will confirm the process and any next steps once your claim is reviewed.

Do you handle TV warranty repairs?

Yes. Our team can help arrange TV warranty support and guide you through the manufacturer or courier process where required.

Need help choosing the right option?

Our team can help you decide whether a return, exchange or warranty repair is the best next step.