🎧 How does the SHS 30 day listen better promise work?
At Smart Home Sounds, we only recommend products we’ve tried, tested, and love ourselves. But the best way to know if something is right for you is to try it at home.
That’s why we offer our 30 Day Listen Better Promise — a risk-free way to test your new purchase. If you’re not 100% satisfied, simply return it within 30 days for a full refund.
✅ What’s included
- 30 days from the date your order arrives to test your product at home
- A full refund if it’s not quite right for you - in line with our returns policy
- Peace of mind knowing you can buy and try risk-free
⚠️ Exclusions
The following items can’t be returned if opened or used:
- In-ear headphones
- Turntable cartridges & stylus
- Vinyl
- Video games & consoles
📦 Condition of returns
To qualify, products must be:
- Returned in original condition
- With all packaging, manuals, cables, and components included
Please note: If an item is returned damaged, missing packaging, or missing components, a they will be rejected.
đź’¸ Who pays for returns?
- Non-faulty returns: Return postage is covered by you.
- Faulty items: Covered under warranty — we’ll guide you through the process.
🔄 How does the returns process work?
- Place an order on any qualifying product.
- Your 30 days start when your order arrives. Use and test your product at home.
- If you’re not 100% happy, contact us by email, phone, or live chat and we’ll guide you through the return process.