What is your returns policy?

We want you to be completely happy with your purchase, which is why we offer a 30-day hassle-free returns policy.

What does “hassle-free” mean?

If you decide to return an item, the process is simple. In most cases, we can provide drop-off shop labels so you can send your item back with ease. Once you start a return, you’ll also be assigned a dedicated team member to guide you through the process from start to finish.

What can’t be returned?

For hygiene and resale reasons, some products are excluded from returns:

• In-ear headphones
• Turntable cartridges & stylus
• Vinyl records
• Video games & consoles (once opened)

Refunds & Exchanges

• If your purchase isn’t quite right, we can help exchange it for something more suitable.
• If you’d prefer a refund, you can return your item (in original condition and packaging) within 30 days at your own cost, and we’ll process a full refund in line with our policy.
• We can also provide a pre-paid DPD return label (the cost will be deducted from your refund if you paid by card).

Important Notes

• Non-faulty TVs are subject to collection charges under our Listen Better Promise – please contact us for details.
• Our standard delivery is free on orders over £99, but any paid-for upgraded shipping options are non-refundable.
• Items not returned in their original condition, packaging, or missing components/instructions may be rejected.
• Only items purchased directly through our website are eligible for return.

Faulty or damaged items

If your item develops a fault or arrives damaged, please see our guide: “My item has developed a fault, what shall I do?”