Returns & Refunds

What is your returns policy?

We want you to be completely happy with your purchase, which is why we offer a 30-day hassle-free returns policy.

If you decide to return an item, the process is simple. It can be done through our returns portal day or night!

In most cases, we can provide drop-off shop labels so you can send your item back with ease - fully insured taking the stress away!

Once you start a return, you’ll also be assigned a dedicated team member to guide you through the process from start to finish.

For hygiene and resale reasons, some products are excluded from returns:

• In-ear headphones
• Turntable cartridges & stylus
• Vinyl records
• Video games & consoles (once opened)

If your purchase isn’t quite right, we can help exchange it for something more suitable.

If you’d prefer a refund, you can return your item in its original condition and packaging within 30 days at your own cost, and we’ll process a full refund in line with our policy.

We can also provide a pre-paid DPD return label. If you paid by card, the cost of the label will be deducted from your refund.

• Non-faulty TVs are subject to collection charges under our Listen Better Promise — please contact us within the return portal chat for details.
• Our standard delivery is free on orders over £99, but any paid-for upgraded shipping options are non-refundable.
• Items not returned in their original condition, packaging, or missing components/instructions may be rejected.
• Only items purchased directly through our website are eligible for return.

If your item develops a fault or arrives damaged, please see our guide: My item has developed a fault — what should I do?

Need help?

Our team can help if you have any questions about returns, refunds or exchanges.

Email: info@smarthomesounds.co.uk

Live chat: Available on our website 9am – 5pm Monday – Saturday