I've requested a password reset but have not received an email

We’re sorry to hear your password re-set email hasn’t come through yet.

The email may take up to 24 hours to come through, though in most cases the email will come through instantly. If you still don’t receive an email please check the following:

1

Double-check you’ve used the correct email.

2

Check your junk or spam folder, as often emails can go in there by mistake.

If you want to order in the meantime, please feel free to make an order under a guest account. If you use the same email that is associated with your account, you can always link the guest order in your account once you’re back in.

If you’re looking to link your guest account, please look at our I've forgotten my password doc.