My Sonos product can't be found?
Having trouble connecting your Sonos product to the app during setup? Don't panic! This guide will walk you through some steps to get your system up and running smoothly.
Please note: This guide applies if the Sonos S2 app freezes on the "Searching for nearby products..." screen or the S1 app displays a "Product not found" error message.
Let's troubleshoot:
- Check the LED:
- Is your Sonos product plugged in and powered on?
- Is the LED flashing green? If not, it might have been previously set up on another system. Reset it to factory settings and try again. Find instructions on through this factory reset link.
- Reboot your product:
- Sometimes, a simple reboot can resolve connection issues. Follow our guide on factory resetting to learn how. Once restarted, select "Try Again" in the app.
- Move closer to the router:
- Try placing your product closer to your router and ensure your mobile device is within 10 feet during setup. If it connects here, the original location might have poor signal strength.
- Try a different device:
- If the issue persists, use another device with the Sonos app installed and connected to your system.
- Connect with Ethernet (if available):
- Does your product have an Ethernet port? Connect it directly to your router with a cable and attempt setup again.