Sonos product not found during Initial Set-Up

Although it rarely happens, this guide shows you what to try should your Sonos speaker or device not be found during its initial set-up.

⚫ On Sonos S1

For systems running on Sonos S1, your app will display a ‘Product not Found’ message.

🟠 On Sonos S2

If your item can’t be found, the Sonos S2 app will likely be stuck on a message which reads ‘Searching for nearby products, make sure they’re powered on...’


Troubleshooting Steps

Try these steps to help get your new Sonos speaker or device connected to your system.

🚦Inspect LED Status Light

When plugged in, your Sonos product should show a flashing green light. This signifies the device is ready to be set up. If the light is not green, it’s best to factory reset the device.

⚙️ Reset to Factory Settings

If your Sonos speaker or device needs to be factory reset, please follow this guide: How do I factory reset my speaker? Once reset to factory default, attempt the set-up process again.

🥾 Reboot your Sonos Product

If your Sonos speaker or device shows a green light, but still fails to be found, a basic reboot could be required in case the product encountered a small glitch when powered up.

Follow the steps highlighted in Reboot your Sonos Product, then try the set-up again.

➡️ Move your Sonos Product closer to your Router

In most cases, a Sonos product should seek WiFi data just fine. But a temporary solution for a product that failed to be found is to move it closer to the router during the set-up procedure.

A further option is to wire your Sonos product to the router with an Ethernet cable. Once set up, you’ll be able to swap back by following these steps here.

📱 Use a Different Smart Device

If the product fails to be found by following the steps above, try another phone or tablet with the Sonos app installed.


Still Unsure?

If you’re still having trouble, then don’t worry. Although Sonos products are usually straightforward to set up and use, extra help is always on hand should the need arise.

Sonos Diagnostics

Sonos can remote examine your affected product so they can help determine the cause of it not being found. Follow the steps in How Do I Submit a Diagnostics for more information?

Contact Smart Home Sounds

If you’ve bought a Sonos product from us which is giving you grief, feel free to get in touch with us and quote your order number for further assistance.

We can be reached on 0800 677 1100, Live Chat or info@smarthomesounds.co.uk

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