I have a problem with my Sonos system, what should I do?

We'd love to help you get your Sonos system back up and running if you have run into a problem.

Most issues can be resolved without too much difficulty.

If you have purchased your Sonos from Smart Home Sounds, simply contact us with your name and order number and we will open a case with our technical team, who will get back to you. In the meantime, we have many troubleshooting articles available on our website.

We can be contacted on 0800 677 1100, Live Chat or info@smarthomesounds.co.uk

Otherwise, please visit Sonos Support where you will find many more helpful articles, forums and how to contact Sonos directly. In some cases, the Sonos team can access your Sonos system remotely to find out what's causing the problem.

Submitting a Sonos Diagnostic Check

1

Open the Sonos App and select Settings (Cog icon) in the bottom right-hand corner

2

From here, go to Support and then select Submit Diagnostics. This will generate a unique Diagnostics number linked to your system.

3

Use this Diagnostic number in any communications with Sonos, as this will allow them to remotely look into your system's performance and identify issues more quickly.

For more on Diagnostic Checks, visit: How do I submit a Sonos Diagnostic Check?