What is the delivery process for TVs & large items? 📦

Because of their size and weight, TVs and some large speakers can’t be sent with our usual DPD courier. Instead, we use a specialist 2-person delivery service to make sure your order arrives safely.

🚚 Who delivers my TV or large item?

We partner with AIT, a trusted 2-person courier company. They handle the packing, dispatch, and delivery of all TV and large item orders.

⏱ Delivery times & cost

2-3 working day Delivery is FREE with AIT
Upgrade to Next Day Delivery for £19.99 (some postcodes aren't included in Next Day Delivery - please get in touch for more info)
Coverage: Mainland England, Wales & Scotland only.

📅 How will I be updated?

AIT will contact you by text and email with a delivery date and a 2–3 hour time slot.
On the day of delivery, the drivers will call you around 1 hour before arrival to confirm they are on their way and they'll be with you soon!

📦 Mixed orders (TV + other items)

If you’ve ordered a TV along with smaller items, they’ll be shipped separately:
- Your TV will be delivered by AIT.
- Your other items will be sent as normal via DPD Next Day.

⚠️ We do aim to deliver on the same day in these cases, however this isn't always possible.

❓ Why can’t all my items be delivered together by the same courier?

To keep our prices as competitive as possible, we use different couriers depending on the size of your order.

Large items (like TVs and heavy speakers) are delivered by our specialist 2-person courier (AIT), which comes at a higher cost but ensures safe handling.
Smaller items are sent with DPD, who are fast and reliable for next-day deliveries**.

By splitting deliveries this way, we’re able to offer you FREE* delivery while still making sure your items arrive safely and quickly.

⚠️ Failed or cancelled deliveries

Once you’ve confirmed your delivery slot with AIT:

If the delivery is cancelled or missed, a £35 fee will be charged by the courier.
This fee must be paid before the delivery can be rebooked.

👉 Have a question about your TV or large item delivery? Contact our team at info@smarthomesounds.co.uk or call us on 01242 903655.

*delivery is free on order over £99 with standard delivery options.

**Some postcodes may carry a longer shipping time.