How do I make a claim in warranty?
In the unlikely event that your product develops a fault, please contact the customer care team with the information below, who will be able to help assist you make a claim under the warranty.
Note: If you have a fault with your Sonos system, please submit a diagnostic report through Sonos, as they’ll be able to remotely analyse the system and they may be able to offer a solution remotely. This will save you having to send the item back. For more information on how to do this, click the link here.
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Order number/Name on the order
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Product at fault
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Description of the fault
If your order is under warranty and we’re unable to offer a solution remotely, we’ll get the product back to us for testing. All returns are tested by our in-house testing team, who aim to test the product in under 48 hours, though depending on the fault this could take anywhere up to 14 days. We will endeavour to keep you updated where possible.
Any goods that develop faults within their warranty period, mean you're entitled to a repair or replacement under the terms of that warranty.
Please note, if your product is out of warranty, while we may not be able to offer any repairs or replacements, we may still be able to offer advice and help, so feel free to get in touch with the team.
Email: info@smarthomesounds.co.uk
Phone: 08006771100