I'm not going to be in for delivery, what should I do?

Delivery Information

I’m not going to be in for the delivery — what can I do?

Don’t worry — our couriers provide several delivery options if you know you won’t be home when your order arrives.

✓ Delivery date changes ✓ Safe place options ✓ Pickup shop collection

DPD & Royal Mail deliveries

You’ll receive a message from the courier with options to:

Rearrange your delivery for a different day
Have your parcel delivered to a neighbour
Choose a local pick-up shop
Leave it in a safe place (DPD only)

If delivery is attempted and no option is selected, your parcel will be returned to the local depot and automatically re-delivered the next working day.

If the delivery is missed again, the parcel will be returned back to us.

AIT deliveries (large & heavy items)

Please let us know before your order is dispatched if you require a specific delivery date.

You’ll be given a 2–3 hour delivery time slot on the day to help you plan.

If you’re unavailable at the agreed time, a £35 redelivery charge will apply, as this is a fee passed on directly by the courier.

Omni finance orders & high-value deliveries

For security reasons, some orders — including Omni pay monthly orders and certain high-value items — are sent via DPD Pin Code Delivery.

In these cases, you can still change the delivery date, however:

The order cannot be left with a neighbour
It cannot be left in a safe place
It cannot be delivered to a pick-up shop

Need help?

If you know you won’t be in for delivery and want to discuss your options, our team will be happy to help.

Email: info@smarthomesounds.co.uk

Phone: 01242 903655

Live chat: Available on our website 9am – 5pm Monday – Saturday