I'm not going to be in for delivery, what should I do?

Don’t worry—our couriers give you options if you know you won’t be home.

🚚 DPD & Royal Mail

• You’ll receive a message from the courier with options to:
  • Rearrange your delivery for a different day
  • Have your parcel delivered to a neighbour
  • Choose a local pick-up shop
  • Leave it in a safe place (DPD only)

If delivery is attempted and no option is selected, your parcel will be returned to the local depot and automatically re-delivered the next working day.

If the delivery is missed again, the parcel will be sent back to us.

📦 AIT (Large & Heavy Items)

• Please let us know before your order is dispatched if you need a specific delivery date.
• You’ll be given a 2–3 hour time slot on the day to help you plan.
• If you’re not available at the agreed time, a £35 charge will apply for redelivery, as this is a fee passed on by the courier.

🔐 Omni Finance Orders & High-Value Deliveries

• For security reasons, some orders (including Omni pay monthly orders and certain high-value items) are sent via DPD Pin Code Delivery.

  In these cases, you can still change the delivery date, but:

  • The order cannot be left with a neighbour
  • It cannot be left in a safe place
  • It cannot be delivered to a pick-up shop

👉 If you know you won’t be in and want to discuss your options, get in touch with our team at info@smarthomesounds.co.uk or call 01242 903655.