How can we help?

• How do I return or exchange an item?
• My item has developed a fault, what shall I do?
• What is your returns policy?
• How does the SHS 30 day listen better promise work?
• How do I make a claim in warranty?
• How long is my warranty?
• Do you offer free returns?
• How long do refunds take?
• I need to return a finance order
• I've ordered the wrong item, what shall I do?

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• Delivery & Opening Hours 📦
• When can I expect my parcel? 📦
• I won't be in to accept delivery, what should I do? ❗
• How can I track my order? 📦
• Where do you deliver to? 📦
• I've placed an order for next day delivery but it hasn't arrived ❗
• Can I collect from your warehouse?
• Which couriers do you use? 📦
• What is the delivery process for TVs? 📦
• I've placed a pre-order, when can I expect to receive it?

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• How does my Sonos 6 Year Warranty work?
• I've seen a better price. Do you price match?
• Why buy from Smart Home Sounds?
• The perks of ordering with us
• Earn SHS Loyalty Points On Gaming Purchases 🎮
• How good is your service?
• SHS Clearance section
• How do I receive my loyalty discount?
• What is your 30 Day Listen Better Promise?
• Which retailers do you price match with?

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• Do you offer student, Military or BlueLight discount?
• What are my payment options?
• I’ve received an email order confirmation but I have not proceeded with the order
• Can I pay using Interest-Free Finance?
• What is the process of applying for finance?
• Can I pay my finance balance off early?
• Does applying for finance affect my Credit Score?
• I've been declined finance, what can I do?
• What is Paypal Pay in 3?
• The finance option isn't showing, what can I do?

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• How do I link my order to My Account?
• I can't see my order in my account, how do I link it?
• How do I apply a Gift Card?
• How do I set a default address?
• My Loyalty Discount Isn't Showing
• I've forgotten my password
• How do I track my order?
• How do I create an account?
• I've requested a password reset but have not received an email
• My order is still showing as "Processing"

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• Does Sonos work with a projector?
• How do I submit a Sonos Diagnostic check?
• Troubleshooting battery drain issues on the Sonos Roam
• Screen Burn (Image retention on Sony TVs)
• What is "Autoplay" and how do I enable it?
• Sonos soundbar lip-sync troubleshooting tips
• Do I need to use a preamp with my turntable?
• How do I balance the tonearm on my turntable?
• Solving lip-sync issues on Sony Bravia TVs
• What Sonos speakers have line-in and what can I connect to them?

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• Top 10 Dolby Atmos movies for testing your setup
• Sonos One (Gen 2) vs. Sonos One SL vs. Sonos Five
• Can I use ceiling speakers with my TV?
• Sonos Amp vs. Sonos Port
• Sonos & WiiM Ceiling Speaker Wiring Guides
• Acoustic and Sound Features for TV
• Ceiling Speaker Buying Guide
• How many ceiling speakers do I need for my room?
• TV Buying Guide
• Can I install ceiling speakers on a vaulted ceiling?

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• How do I get in touch?
• What can I demo at the Showroom?
• Smart Home Sounds Social & YouTube
• How can I book a demo at the Showroom?